Northern Tool Reviews

They said that they delivered my order to the wrong address and I'm still waiting on my refund I have PayPal involved so I can get my money back is over $600 and is been 2 months avoid a headache don't buy from this people

Ordered a solar panel. A wooden table was shipped instead. Called customer service, he told me to call the police. After about 20 calls I was transferred to Kristy. She told me that she will call me the next day, that never happened. Called again the lady told me they gave ma a credit on April 26th. I called my credit card company no credit was issued. I called again the lady on phone start calling me names (literally).
I filed a complaint with California Attorney general's office. The told me they have over 1000 complains about Northern tools. Dont buy from them, bad people, bad products, a bunch of crooks.

I love the atmosphere in there and the people are great my family love it there will be going back they always have what I need.

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Purchased item for Church, they billed Card.

Have NOT Shipped, Billed Card AGAIN.

All their "credit services" person had was BS Excuses.

They are fixing to have a problem In GA... they are Not Honest!

After months of research I decided on a North Star pressure washer. I was undecided on three models they carried but after much help from the store employee I made my decision. He loaded it up on a two wheeler brought it to the register where I paid. And then he brought it out to my truck and helped me get it into my truck. The assembly was easy as pie. And it runs like a top. I did read the reviews on all three of the models and they all have negative ones but not a lot. I realized during the assembly that a lot of the negative comments we’re probably because of poor assembly by the buyer. This product is amazing and has surpassed my expectations. I give Northern tool and North Star two thumbs up very high. Thanks for a good buying experience and kudos to the staff at the Blaine Minnesota store

Called about a part and Tim in the keys department said it was in stock. When I showed up Tim said the part wasn’t in stock and that he didn’t talk to anyone in the phone and say it was there and that no one in the parts dept talked to me. I had called 30 mins before i went up there. The cashier that answered the phone and transferred me to Tim remembered talking to me but Tim continued to deny it and called me a liar. This was the Marietta store on Cobb Pkwy. Total waste of time and incompetent epmployeez

My mothers sewage pump went out. I ordered another with a 2 day delivery on 03/29/21. Got it today. After they had to "reship" two other pumps. The first pump made it to the airport, after 2 days past the 2 day delivery date I called fedex who told me to wait two days. I called again and was told 2 days, talked to a manager who said it was lost. Northing took 3 more days before they shipped another pump. The second pump site in the warehouse for 3 days before the same status of "no availably delivery date" called again and was told to, you guessed it, wait another 2 days because "the 2 day shipping doesnt start until the pump is picked up by fedex" I guess meaning the site that says its suppose to be there 2 days later doesnt amount to anything. After an email and another call I was promised a pump would be shipping on monday 4/19 with special over night 1 day delivery since my mother has now been WITHOUT RUNNING WATER for almost a month. Did I get it on the 20th? No. I did infact finally recieve an update and got the pump today 4/21 at 11pm EST. Almost a FULL MONTH after I ordered the pump. And to beat it all when it finally got here the box was ripped open on the bottom so hopefully it actually works.

My review is based on my first and last experience with Northern Tool. Please beware. They cancelled my order without notifying me that the card was denied. I called card customer service and it was never declined as Northern Tool and Equipment claimed. Now I have no product and I am left empty handed! Buyer beware.

I needed 2 -10 hp compressor but reading some of those reviews I changed my mind and went with granger

Great place to find what you are looking for !!

Watch out ordering from these guys because they will keep your credit card number and automatically "renew" your advantage membership for $39.99 even if you never signed up for it